This Privacy Policy explains how 3D Pro Sales ("we," "us," "our") collects, uses, and shares information when you visit our websites, use our 3D building configurator, or use our sales platform (collectively, the "Services").
1. Information We Collect
- Information you provide. Name, email address, phone number, company details, and installation location details you enter when requesting a quote, saving a building design, booking a demo, or creating an account; price sheets, contacts, and business records our platform customers upload.
- Design and quote information. Building configurations, options, and pricing generated when you use the configurator.
- Usage information. Device type, browser, IP address, pages viewed, and interactions with the Services, collected via cookies and similar technologies.
- Communications. Messages you exchange through the Services (for example, email or SMS with a dealer), call logs, and support requests.
2. How We Use Information
- To provide the Services — including generating designs and prices, delivering quotes, and routing your request to the appropriate dealer or manufacturer.
- To respond to inquiries, schedule demos, and provide support.
- To operate, secure, and improve the Services, including analytics and product development.
- To send service and, where permitted, marketing communications. You can opt out of marketing at any time; reply STOP to opt out of text messages.
- To comply with law and enforce our Terms of Use.
3. How We Share Information
- With dealers and manufacturers. If you request a quote or save a design, your contact and design details are shared with the dealer or manufacturer fulfilling your request.
- With service providers. Hosting, communications (email/SMS), payment processing, and analytics vendors that process data on our behalf under contractual safeguards.
- With advertising platforms. We may use cookies and pixels (for example, Google or Meta) to measure ad performance. You can control cookies through your browser settings.
- Legal and safety. When required by law or to protect rights, safety, and the integrity of the Services.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this Policy.
We do not sell your personal information.
4. Platform Customer Data
When dealers and manufacturers use our platform, they act as the controller of the customer records they store (contacts, leads, messages, orders). We process that data on their behalf to provide the Services. Individuals seeking access to or deletion of records held by a dealer should contact that dealer directly; we will assist our customers in honoring such requests.
5. Text Messaging
If you provide your mobile number, you may receive text messages related to your quote or inquiry. Message frequency varies; message and data rates may apply. Reply STOP to cancel or HELP for help. Consent to marketing texts is not a condition of purchase.
6. Data Retention & Security
We retain information for as long as needed to provide the Services and meet legal obligations, then delete or de-identify it. We use administrative, technical, and physical safeguards appropriate to the nature of the data; no method of transmission or storage is 100% secure.
7. Your Choices & Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise these rights, contact us at the address below. We will not discriminate against you for exercising your rights.
8. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from them.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with an updated date.
10. Contact Us
Privacy questions or requests: contact us through the demo booking link on our website, 3D Pro Sales, Mount Airy, North Carolina.